| Course | |||||
|---|---|---|---|---|---|
 | Quality A brief overview of how Quality delivers bottom line value to our all our stakeholders, owners, customers, and employees alike. | ||||
 | HR / Compliance Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are... | ||||
 | Compliance Essentials It’s quite common nowadays to work with outsourced contractors. Companies often choose to outsource work because it can be beneficial for lots of reasons, including not being responsible for directly employing the individuals. However, that... | ||||
 | Customer Service Applied Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed,... | ||||
 | Customer Service Applied Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business... | ||||
 | Customer Service Applied Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and... | ||||
 | Customer Service Applied Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message... | ||||
 | Customer Service Applied Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced... | ||||
 | Leadership Engage this classic John Maxell leadership training book as it was originally taught in the Hexpol mentoring curriculum. (You'll need to buy it or get it from your campus library) | ||||
 | Leadership Dive deeper into the principles of Extreme Ownership, hearing from Jocko directly. |
